Topics Map > Client Configuration > Desktop
However, Outlook 2016 for Mac looks for a file that is named osfcore.framework and cannot find the file inside the app bundle. To work around this problem, rename the OsfCore.framework file as osfcore.framework. To do this, follow these steps: In Finder, open the Application folder. Microsoft Outlook 2016 for Mac The more things change, the more they stay the same. The new Outlook 2016 for Mac is the same solid, dependable, occasionally cluttered app it’s always been, for.
This document explains how to connect to the Office 365 service via Outlook for Mac client.
Configure Outlook
If you currently do not have Office/Outlook installed on your computer, please follow these instructions to install Office/Outlook before proceeding.
Warning: Before proceeding, make sure you have updated Outlook to the latest version (patch) currently available. If you do not update Outlook before proceeding, the potential exists that you will be unable to configure your account to Office 365 (you will receive an error during the configuration process).
Important: In addition to configuring your NetID account, this document also contains instructions on how to configure a Service Account. The recommended configuration for Service Accounts within Outlook is to have the Service Account linked to your NetID account and then to use the delegation feature to interact with the Service Account.
Microsoft Outlook for Mac uses profiles to manage your accounts within Outlook.
![Rebuilding microsoft outlook 2016 for mac database Rebuilding microsoft outlook 2016 for mac database](/uploads/1/2/6/4/126451159/493511127.jpg)
- You have three options on configuring your Outlook profile:
- Option 1: First time user of Outlook (no existing profile).
- Launch Outlook to start the account creation wizard. If prompted for type of account, select Exchange or Office 365. Proceed to step 2.
- Option 2: Create a new profile.
- Make sure Outlook is not running.
- Follow these steps to create a new profile.
- Proceed to step 2.
- Option 3: Add your account to an existing profile.
- Launch Outlook.
- Go to 'Tools' menu and click the Accounts selection.
- Select New Account... from the + menu selection located at the bottom left corner of the 'Accounts' screen.
- Proceed to step 2.
- On the Setup your email window, enter the email address of the account you are attempting to configure:
- Email Address format: -
- NetID Account: Enter the primary address of your NetID account which will take one of the following forms: netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu
- Service Account: Enter the primary address of your Service account which will take one of the following forms: name@domain.wisc.edu
Note: if you don't know whether you are attempting to configuring a NetID account or a Service account, please contact your domain administrator or the DoIT HelpDesk.
- Email Address format: -
- If you receive the following prompt:
Place a check mark within the 'Always use my response for this server' check box.
Click Allow. - You will be redirected to NetID login screen - enter the credentials of the account you are attempting to configure.
Please note: If you receive an error message that your account is unable to be auto-configured, please make sure that your Outlook client is fully updated to the newest version (patch) currently available.
If this is your first time setting up this client: You may receive the following notification:
Click Activate and follow the instructions using your NetID to login when asked to activate the software.
Important:
- Depending on the size and amount of emails you have in your account, Outlook may require some time to completely download all of your mail (and other data) the first time you load Outlook after configuring your account.
- If you are having issues interacting with the configured account or with other accounts, please verify you have authenticated into Outlook before contacting the help desk.
![Mac Mac](https://getmsoffice.com/media/catalog/product/cache/11/image/1200x1200/85e4522595efc69f496374d01ef2bf13/m/o/mo2016outlook.png)
Optional - Configure Access to the Campus Directory (Whitepages)
Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.
Use these instructions to configure the Campus Directory (Whitepages) within this client.
Uninstall Outlook/Office
You may experience issues with Outlook for Mac that are often resolved by performing a full uninstall/reinstall of Microsoft Office. The following Microsoft documentation provides instructions on how to completely uninstall Microsoft Office on your Mac: Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.
See Also:
-->Original KB number: 3007307
Symptoms
Microsoft Outlook 2016 For Mac Update
When you open your Calendar in Microsoft Outlook 2016 for Mac, the Open Shared Calendar button on the ribbon is unavailable.
Additionally, when you point to Open on the File menu, the Calendar option is unavailable.
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Cause
This issue occurs if the Group similar folders, such as Inboxes, from different accounts check box is selected and the Hide On My Computer folders check box is cleared in General Preferences.
Workaround
To work around this issue, use one of the following methods:
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- Select the Exchange folder in My Calendars.
- Open the calendar.
- Expand My Calendars to display the Exchange mailbox calendar, the On My Computer calendar, and calendars that are associated with any other accounts that are open in Outlook for Mac.
- Select the Exchange check box.After you do this, the Open Shared Calendar button on the ribbon is available.
- Open another user's Calendar.
- On the File menu, point to Open, and then select Other Users Folder.
- Search for and then select the user whose calendar you want to open.
- In the Folder Type box, select Calendar.
- Select Open.
- Change the preferences settings that are related to the On My Computer folders.
- On the Outlook menu, select Preferences.
- Select General.
- Clear the Group similar folders, such as Inboxes, from different accounts check box.
- If you want, select the Hide On My Computer folders check box.